Comanchepilot
Active member
- Joined
- Apr 19, 2015
- Messages
- 39
My wife's 2014 vehicle had the 3 electric motor software recalls performed on it.
One of them required that we give them our driver license number and expiration date- I balked at that.
They 'need it to order and affix the VELC Label' affirming completion of the recall.
Bull. There is ZERO requirement that any identifying information be provided in order to complete recall.
OK sir- we misspoke. MBUSA 'policy' requires this info. I absolutely not, unless you return the form.
No can do sir. So I contact MBUSA -= they give me a case number- promise to call in 48 hours - and I never hear from them again.
I call back - try to contact the person who gave me their contact info - called 3x in a week - nothing.
I sent an email to the VP of Customer Service - nope, we need the form. Why? You are affixing a VIN to the vehicle with the same VIN - you don't need personal information.
Then - well - the owner needs to provide this information because its policy. So what? I refuse - we don't own the vehicle anyway - get MB Financial to fill it out.
Well = alls well that ends well since I called NHTSA to complain - and the dealer marked the recall as complete - so MB Financial is in no position to complain - I can go on the NHTSA website and prove the recall is done. They can sue me to their hearts content. The records provide the recall was complete.
Why do they need this information? They don't - they've got the vehicle in their possession . . . .
"We understand your concern for identity theft - but basically F you." OK = fine.
One of them required that we give them our driver license number and expiration date- I balked at that.
They 'need it to order and affix the VELC Label' affirming completion of the recall.
Bull. There is ZERO requirement that any identifying information be provided in order to complete recall.
OK sir- we misspoke. MBUSA 'policy' requires this info. I absolutely not, unless you return the form.
No can do sir. So I contact MBUSA -= they give me a case number- promise to call in 48 hours - and I never hear from them again.
I call back - try to contact the person who gave me their contact info - called 3x in a week - nothing.
I sent an email to the VP of Customer Service - nope, we need the form. Why? You are affixing a VIN to the vehicle with the same VIN - you don't need personal information.
Then - well - the owner needs to provide this information because its policy. So what? I refuse - we don't own the vehicle anyway - get MB Financial to fill it out.
Well = alls well that ends well since I called NHTSA to complain - and the dealer marked the recall as complete - so MB Financial is in no position to complain - I can go on the NHTSA website and prove the recall is done. They can sue me to their hearts content. The records provide the recall was complete.
Why do they need this information? They don't - they've got the vehicle in their possession . . . .
"We understand your concern for identity theft - but basically F you." OK = fine.
