Apple Play not working

[nathanbain]

I have had my B-Class for a couple of weeks and have been using Apple Play with no problems.

Today I plugged in my iPhone 6s and i get the message "The connected device cannot be activated." and carplay won't start.

I did upgrade to iOS 10 a few days ago (v 10.0.2) but I have been using car play for a few days with iOS 10 with no problems.

Has anyone else seen this message?

p.s. Also connection my phone via bluetooth I now get no audio from the car speakers.

 

[JeffRay]

No Nathan, I have not. Have you tried deleting the device on both your iphone and the car and starting at the beginning. I recall having to do this with my Android after a major upgrade.

 

[nathanbain]

JeffRay - thanks for the reply. It seems to be an intermittent problem now. Once every few days I encounter the problem. The Car Play splash screen is displayed on screen - but then the "failed to find apple car play device" message is shown. The side effects are - no carplay, no bluetooth audio, the volume buttons on my steering wheel stop working (even when I switch to radio).

I think the workaround is to completely shut off the car (including locking/unlocking the doors) and restarting the process. Seems to solve the problem.

I will mention it to the dealership when I go to get my spray nozzles fixed. At least there is a workaround

 

[nathanbain]

p.s. Do the 2016 models have support for both Apple Carplay and Android Auto? I have only tried my iPhone so far.

 

[JeffRay]

NB, dunno. But definitely talk to your service advisor as you can't be the only MB customer with issues like this. Likely not specific to the MBe but also likely seen in C-Class vehicles which our car shares components with.