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Apparently they've finally sourced the part. Surprise, it's in Tesla's factory in California. Now it's going to arrive on 10th September, 2 months after the original breakdown. We'll see but I'm not holding my breath.

30th August; part due to arrive today hasn't. Dealer has no idea why not or when it might arrive. We have completely lost faith in both the car and Mercedes. They have a broken down vehicle which they don't appear to be able to fix and their management and communication system appears to be...

Interesting turn of events. By way of recap: 1st August: 3 weeks in, finally decided a new drive unit is required. Part not available in Germany or UK, placed on order, will arrive 19th August 15th August, part now arriving 22nd August 23 August, part not arrived, they don't know when it will...

Still awaiting delivery of the drive unit, still trying to find out how long to fit, not getting an awful lot of information from Mercedes. Currently not very happy with the way this has been handled.

Which would be fine except that it was discontinued about a month after we bought it. I'm not being unreasonable in expecting far better service than this on a new car still under warranty. Leaving aside the issue of parts, the showroom haven't been great on keeping me up to date. Anyway, it is...

Thanks for the responses. We have a loaner, the work is under warranty and they've indicated fuel refund can be discussed. I have to say, I'm going to be very unhappy if it takes more than a week or two. It really shouldn't be taking this long to fix a relatively new vehicle. I should know...

2 years ago we took delivery of a new B250e. It's been just fine, apart from the limited mileage but 3 weeks ago it stopped working; would switch on but wouldn't move. Since that time it's been in the MB workshop and they appear to have been struggling to diagnose the problem. Today we...